Exploit or Glitch: Player vs. Company Ethics

 


Mettaur (virus) Iconic enemy in Megaman Battle Network Series [3]

Video games are often labeled as a form of media allowing one to escape from reality with the sole purpose of entertainment. No other form of entertainment within the video game genre executes this as well as those from either the open world or their predecessors, massively multiplayer online role-playing games otherwise known as MMORPGs.

 Defining a Demographic

There are several subgenres of MMORPGs that can be broken down into themes such as science fiction, fantasy, and other combinations. What makes an MMORPG different from the rest are the individuals that gravitate toward them. A study was performed on the collection of five years’ worth of data and a pool of over 35,000 players from various MMORPGs including popular titles such as Star Wars Galaxies, Ultima Online, and Final Fantasy XI. The data was used to analyze the gender and age of the representation at that time and their motivations, preferences, and rate of attrition often referred to as fatigue or burnout. Until the time the study was conducted, the believed demographic was thought to consist of mostly male players around the age of late teens or adolescents. This stipulation also correlated that the players believed to be participating in MMORPGs were those in high school or unemployed. The results of the surveys were quite shocking as most if not all the presumed demographics and estimates were entirely wrong. The outcome showed a complex and generalized audience existed in the sample MMORPGs. The baseline believed to be the majority only displayed a quarter of the overall community.[1]

 Company Vs. Player Ethics

The ethical issues in question concern glitches, exploits, and how video game companies respond to the playerbase. Can exploits or glitches be the cause of unhealthy or toxic communities? Who is more responsible for reporting or correcting the issue, the players or the company? Most companies attempt to use an all-encompassing terms of service form or ToS as a catch-all to relieve themselves of taking the responsibility other than simply banning those “breaching” their contract with the players. This is similar to at-will employment as it only benefits the company in control of the said terms as well as controlling the right to discern who breaches the contract. This form of convenience allotted to the video game companies allows them to become complacent with their products and lazy to a certain degree. This form of referencing an all-encompassing document is now the backbone in response to player complaints or issues. The company can now simply reference this form to solve any or all problems that may be outlined. This type of problem-solving only adds to the lack of transparency in public notices and patches that may cause more confusion and tension with their audience.

 Examples of Exploitation

Two examples of exploits in a recently released game by the name of “New World” are a cause for concern. The first issue is nothing new, an enemy spawn or area in which an enemy appears has an undesired speed in which it continues to appear repeatedly. The second exploit was with a player transferring service the company implemented. Players were using this service to move materials from one server to another to sell for in-game currency where the prices were more competitive and then transferring another character provided with materials back to the previous server they originally came from. This transfer service was stopped due to the inflation of gold coming from this form of abuse. The developers of the game simply patched the issue to correct it but made no plans to correct the damages caused to the in-game economy and have instead decided to take the ban approach. While punishing the individuals partaking in the exploit is acceptable, they overlook the larger issue being the economy has now become inflated by the excess materials and currency created by the usage of these materials.[2]

 Conclusion

In summary, would you side with the company who set out a generalized outline allowing for gray areas to contrast or reference freely, or do you side with the players that may or may not have been aware that the execution of such behaviors or gameplay as an exploit? Please comment below on your stance and look forward to our upcoming articles!


References

Demographics

Exploitation Examples

Images

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